FAQ
General
What types of products does The Gifts Workshop offer?
We specialise in personalised gifts for every occasion, including items for family, friends, couples, kids, and even pets! From custom keepsakes to thoughtful treasures, we have something unique for everyone.
How can I personalise a product?
Personalising an item is simple! Select the product you’d like, and follow the steps to add custom details, such as names or special messages, before adding it to your cart.
Can I edit my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to assist, but keep in mind that once an order has been processed, changes may no longer be possible.
How can I check the status of my order?
After your order is shipped, you’ll receive a tracking number via email. Use this number to check your delivery status on the carrier’s website.
How do I contact customer support?
Our customer support team is here to help! If you have any questions or need assistance, feel free to reach out through our Contact Us page.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over £50 within the United Kingdom and the European Union. The discount is automatically applied at checkout.
What are the shipping costs for smaller orders?
For orders under £50, we offer standard shipping at a flat rate of £4.99 within the United Kingdom.
How long does it take for my order to ship?
Orders are processed within 1-3 business days. Once shipped, delivery usually takes 4-7 business days, depending on your location.
Will I receive tracking information?
Absolutely! Once your order ships, we’ll email you a tracking number. Please allow up to 48 hours for tracking details to be updated.
Do you ship internationally?
Currently, we ship within the United Kingdom and the European Union. For any inquiries about other regions, please contact our customer support team.
Return
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, please contact us within 14 days of receiving your item to discuss a return or exchange.
Are personalised items eligible for returns?
Since our products are custom-made, personalised items are generally non-refundable. However, if there is an issue with the quality or a defect, please reach out to us, and we’ll make it right.
How do I start a return?
To initiate a return, simply contact our customer service team with your order number and reason for return. We’ll guide you through the process.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In such cases, we’ll cover the return costs.
How long does it take to process a return?
Once we receive your returned item, we’ll process the refund or exchange within 7-10 business days. You’ll receive an email confirmation once it’s completed.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to send a message to our Customer Service representative. We aim to get back to all enquiries within 24 hours.
Please allow 7 - 10 business days from the time your package arrives back to us for a refund to be issued.
